These Terms & Conditions govern the administration of pest control services provided by OBEX PEST DEFENSE, LLC (“OBEX”). They supplement, but do not replace, the signed Service Agreement. In the event of a conflict between these Terms & Conditions and the signed Service Agreement, the Service Agreement controls.
1. APPLICABILITY
These Terms & Conditions apply to all residential and commercial pest control services provided by OBEX unless otherwise agreed to in writing. Customer acknowledges that these Terms & Conditions are incorporated into the signed Service Agreement and apply throughout the duration of the Agreement, any renewal period, and the completion of account termination.
2. SERVICE ADMINISTRATION
Services are scheduled based upon routing, weather conditions, technician availability, and operational needs. Appointment dates, arrival windows, and service dates are estimates and may be adjusted as necessary.
OBEX reserves the right to modify, delay, or reschedule services due to weather conditions, unsafe working conditions, road closures, equipment failures, emergencies, or other circumstances beyond its reasonable control.
Customers requesting interior treatments should notify OBEX at least one (1) business day before the scheduled service whenever reasonably possible. An adult eighteen (18) years of age or older must be present for any interior service.
Customer shall provide OBEX with reasonable access to the Property necessary to perform scheduled services. If service cannot be completed due to inaccessible areas, locked gates, loose animals, construction, severe weather, or other conditions beyond OBEX’s control, OBEX may perform those services reasonably accessible at the time of the visit, reschedule the remaining work, or otherwise administer the account in accordance with the Service Agreement.
Certain pest activity may temporarily increase following treatment as products disrupt existing pest populations. This is a normal part of the treatment process, and pest activity should substantially decline within approximately seven (7) to ten (10) days. Continued reduction is expected with regular service.
For the safety of people and pets, treated areas should remain undisturbed until products have dried completely or as otherwise instructed by the technician.
If Customer experiences more than occasional activity from pests covered under the applicable Service Agreement between regularly scheduled services, Customer may request a re-service by visiting obexpest.com/request-service. OBEX reserves the right to determine the appropriate corrective action, including inspection, retreatment, monitoring, or adjustment of future services. Re-services are intended to address covered pests included within the Customer’s service plan. Seasonal mosquito services and certain specialty services may be subject to separate service limitations or warranty terms as outlined in the applicable Service Agreement or service description.
3. CUSTOMER RESPONSIBILITIES
Customer agrees to provide accurate contact information and promptly notify OBEX of any changes.
Customer shall reasonably cooperate with OBEX regarding scheduling, billing, safety matters, retrieval of company property, and account administration. Failure to respond to communications does not waive any obligations under the Service Agreement.
Customer shall maintain the Property in a condition reasonably conducive to effective pest control, including correcting conditions under Customer’s control that contribute to pest activity when reasonably recommended by OBEX.
The application of pesticides or pest control products by the Customer or third parties may reduce the effectiveness of OBEX’s treatment program and may affect available retreatment services or treatment results.
Customer is responsible for securing pets, notifying OBEX of known hazards, and ensuring the Property is reasonably safe and accessible for technicians to perform services.
4. COMPANY PROPERTY
Rodent bait stations, bait boxes, monitoring devices, locks, keys, and any other equipment provided or installed by OBEX remain the property of OBEX unless otherwise agreed to in writing.
Customer shall not remove, relocate, damage, dispose of, or tamper with company-owned property without OBEX’s prior written authorization.
Upon termination of service, Customer agrees to provide reasonable access for retrieval of company-owned property.
Customer may be responsible for the repair or replacement cost of company-owned property that is intentionally damaged, destroyed, removed, or cannot be reasonably recovered due to Customer actions.
5. PAYMENT
Customer is responsible for timely payment of all amounts due under the Service Agreement, including recurring service charges, applicable taxes, unpaid balances, and any other amounts owed pursuant to the Service Agreement.
Failure to make timely payment may result in late fees, suspension or termination of service, collection activity, or any other remedies permitted under the Service Agreement or applicable law.
Returned payments, declined payment methods, or other failed payment transactions may delay future services until the account has been brought current.
6. LIMITATIONS OF SERVICE
OBEX provides pest management services intended to prevent or control covered pests. Pest activity can be influenced by weather, neighboring properties, construction, sanitation, vegetation, standing water, structural conditions, customer-performed treatments, and other factors beyond OBEX’s control.
No pest control program can guarantee complete elimination of pests unless expressly stated in the signed Service Agreement.
OBEX does not inspect for, treat, or assume responsibility for wood destroying organisms unless specifically contracted in writing.
Nothing contained within these Terms & Conditions expands any warranty or guarantee beyond those expressly stated in the signed Service Agreement.
7. COMMERCIAL PROPERTIES
Commercial customers remain responsible for maintaining sanitary conditions, structural maintenance, and compliance with applicable health and safety regulations. OBEX’s services supplement, but do not replace, the Customer’s ongoing sanitation and facility maintenance responsibilities.
Commercial customers are responsible for informing OBEX of any site-specific safety requirements, restricted access procedures, or operational changes that may affect service.
8. PHOTOGRAPHY AND MEDIA
Customer grants OBEX permission to photograph, video record, or capture aerial imagery of the exterior of the Property, including through the use of drones, for legitimate business purposes, including documenting services performed, quality assurance, employee training, marketing, advertising, social media, website content, documenting company operations, and recording neighborhood marketing or door-to-door activities.
Drone operations will be conducted in accordance with applicable federal, state, and local laws and regulations.
OBEX will make reasonable efforts not to capture or publish identifiable images of individuals, recognizable likenesses, vehicle license plates, house numbers, addresses, or other personally identifying information without the applicable individual’s consent. OBEX will not intentionally identify the Customer or disclose the Property address in promotional materials without prior consent.
Customer acknowledges that no compensation, royalty, or other payment shall be owed for the creation or use of photographs, videos, or other media depicting the exterior of the Property, services performed, or other company activities occurring at or near the Property.
9. FORCE MAJEURE
OBEX shall not be liable for any delay, interruption, or inability to perform services resulting from weather, natural disasters, acts of God, governmental actions, labor shortages, supply chain disruptions, equipment failures, public emergencies, or any other circumstance beyond OBEX’s reasonable control.
10. MODIFICATIONS
OBEX may revise these Terms & Conditions from time to time to reflect changes in operational procedures, legal requirements, safety standards, regulatory compliance, or industry best practices.
Any revisions apply prospectively and supplement the signed Service Agreement. No revision to these Terms & Conditions shall materially modify the pricing, initial service term, cancellation rights, or other material terms contained in the signed Service Agreement without the Customer’s consent, except as required by applicable law.